Our store is currently undergoing scheduled maintenance to bring you an even better shopping experience. Your orders and support are completely unaffected!
We understand that seeing a website under maintenance can be concerning. We want to assure you that CanalSteps™ is a completely legitimate UK-based online footwear retailer and we are not going anywhere!
All existing orders are being processed and dispatched as normal. Our customer support team is available via email and will respond to all enquiries as quickly as possible.
We sincerely apologise for any inconvenience caused and we truly appreciate your patience during this time!
All orders placed before and during maintenance are being processed and dispatched as normal. You will receive tracking details via email.
Our support team is fully available. Email us at contact@canalsteps.com and we will respond as quickly as possible, Mon–Sat 9am–5pm.
Our returns and refund process is completely unaffected. Please contact us by email and we will guide you through the process right away.
Our full returns policy — your rights as a customer are fully protected
You have 30 days from receiving your order to request a return. Items must be unused, unworn and in their original packaging with proof of purchase.
Simply email us at contact@canalsteps.com with your order number and reason for return. Our team will respond within 24 hours with full instructions.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged or incorrect. Please use a reliable postal service and keep your tracking number safe.
Logistio LLC, 915 Blairs Ferry Road, Marion, Iowa 52302, United States. If a phone number is required on the postal form, you can enter 000.
Once we receive and inspect your returned item, your full refund will be processed to your original payment method within 5–7 business days.
If your shoes don't fit, we will send you the correct size completely free of charge — no need to return the original pair! Simply contact us with a photo and your foot length in cm.
Have a question about your order or need assistance? Our support team is available and ready to help you right away!
📧 contact@canalsteps.comMon–Sat, 9am–5pm • We aim to respond within 24 hours